A: Product returns may be considered for up to thirty (30) days from the original shipment and are subject to approval by the FIS Hardware Team. All products must be returned with the box unopened . To request an approval for a return, please contact our Client Support Representatives at firstname.lastname@example.org
. You will receive instructions by email where to ship the item, this will be you're authorization to return the unit. Customer will be responsible to provide FIS the tracking information. Once the item has been received, inspected and approval is completed, a credit will be issued for the return minus a restocking fee, return call tag fee and all shipping charges. No opened item will be approved unless determined to be defective.